Jackpots, Complexity, and Difficulty

The Problem:  In considering decisions that do not have a transparent answer, many business leaders and strategists fail to distinguish between problems that are hard (i.e., those that require specialized skills or information that is not reliably or readily accessible) from those that are complex in that they require many steps to solve, but each…

Don’t Create Your Resume for Google

Google may provide access to most of the world’s information, but if Laszlo Bock’s statements (or at least Tom Friedman’s restatement of them) in last Sunday’s New York Times are an indication, that informational access is no guarantee of wisdom.  Mr. Bock’s opinions on what skills make a job applicant competitive overlook five major issues…

Growth, Depth and Breadth

Both employees and organizations can be thought of in terms of the dimensions of breadth (the number and variety of skills they exercise) and depth (the depth of specialization and expertise with those skills).  As companies grow and evolve, the inflection points at which they change their own position on the breadth/depth spectrum and those…

Lecture at Ohio State

I would like to thank Professors Sarah Dunlap and Rachel Waymel for allowing me to speak to their classes on Business Communication at Ohio State University.   The students’ questions were engaging and insightful, and I am grateful for having been able to visit and share some of my advice on communicating in a business environment. …

Upcoming Lecture

I have the privilege to be guest-lecturing for two classes of Business Communication students at the Ohio State University tomorrow, November 8.  I intend to share some of the material I present thereafter on this site.